FREQUENTLY ASKED QUESTIONS
What is the procedure for Pickup?
movex pickup service is available Monday to Saturday as a regular movex service. movex courier services schedule your pick-up according to your home or office address. You can request for pickup by simply calling us at. 03 111 999 993
What are the pickup charges?
There are no additional pick-up charges. We offer the pick-up service free of cost.
What duration of notice is required for pickup?
Pickup can be ordered any time before 4 pm.
How can I track my shipment? How can I track my C.O.D shipment?
You can track your shipment as follows:
Web Tracking (https://tracking.movexpk.com/) or contact us at our helpline : 03 111 999 993
How to acquire shipper’s address when it is a COD shipment?
To find out more details about the shipper please email us at firstname.lastname@example.org and mention your name, city, address, and tracking number. Please remember that movex is not responsible for the quality of delivered material as we are only responsible for the delivery of the products. We do not own or sell any items unless otherwise mentioned. Further, movex courier is not liable for the time duration it may take the shipper to contact the shipment recipient, so complaints related to delays in returns or exchanges will not be entertained by movex courier once the shipper’s info has been provided.
How can I find out how long it will take for my shipment to be delivered?
You can either visit our express center or call us at our helpline, 03 111 999 993
What happens if a shipment I send cannot be delivered?
We will make up to 3 attempts to deliver a shipment. Our courier rider will leave a message indicating a delivery was attempted, and information as to where you should call for further information (such as the address of the location from where you can pick it up). Most of the time the shipment can then be picked up from the nearest movex office. If a shipment is not delivered due to a change in address, business closure, etc., the shipment will be returned to the sender/ consignor.
What happens if the recipient/consignee is not available at home/delivery address?
Don’t worry if you are not available. We can hand over your parcel to your family members, colleagues, or a neighbor and collect proof of delivery. If no one is available, our courier will leave a message and will make another attempt at your convenience.
How can I change shippers address?
The address can only be changed at the request of the shipper. Please notify us on email@example.com within 24 hours of booking your parcel.
After I book a shipment what details do you offer me?
Your detailed tracking response will list the following information:
The date on which the shipment was shipped or billed
Type of service used to ship the Shipment
Shipment’s weight & pieces
What does the shipment status “Returned to Shipper” mean?
The title “Returned to Shipper” in the status means that the shipment was returned back to the shipper who booked the shipment. It could happen due to various reasons, e.g. refused to accept by the consignee, address not traceable or etc.
Can I contact you after the office is closed?
Yes! Our customer service agents are there to assist you between 9 am to 9 pm. Ring us at
03 111 999 993.
How do I know if the item I need to send is prohibited?
The following items cannot be couriered via us: currency, jewelry, Bullion, antiques, liquor, stamps, precious metals & stones, works of art, fire arms, plants, drugs, explosives, animals, industrial carbons and diamonds, hazardous and combustible materials and all other materials restricted by International Air Transport Association, ICAO International Civil Aviation Organization, and any item whose distribution is regulated by law.
What details will I get about my Shipment’s transit ?
Shipment movement information is captured each time a tracking sticker is scanned. Common scans include the following information:
Date of Booking
Shipment Weight & Pieces
DELIVERY & SHIPMENT
What is your policy when anything goes wrong during delivery?
It is our policy to make prompt alternative arrangements for any type of delays i.e. flight off-loads, technical issues, due to accidents, breakdowns, etc.
What can I do if our monthly bill is incorrect?
If your monthly bill is incorrect you may contact us within 10 to 15 days for your queries after submission of the bill which is submitted by the 5th of every month
What are your hours for delivery?
Our delivery hours are 09:00 am to 06:00 pm Monday to Saturday.
Can I send fragile goods via courier?
Fragile goods send by our courier should be packed properly with proper labeling as we do not take any responsibility, claim, or insurance of such fragile goods but we will ensure safe delivery.
QUESTIONS & QUERIES
What are the services available for pick-up?
Pick-up facility is available for all type of shipments.
What happens if I give you the wrong address?
If we are given a wrong address we will contact the concerned station for re-direction or recollection of shipment according to request.