FREQUENTLY ASKED QUESTIONS

movex pickup service is available Monday to Saturday as a regular movex service. movex courier services schedule your pick-up according to your home or office address. You can request for pickup by simply calling us at. 03 111 999 993

There are no additional pick-up charges. We offer the pick-up service free of cost.

What duration of notice is required for pickup?

Pickup can be ordered any time before 4 pm.

How can I track my shipment? How can I track my C.O.D shipment?

You can track your shipment as follows:

Web Tracking (https://tracking.movexpk.com/) or contact us at our helpline : 03 111 999 993

To find out more details about the shipper please email us at csho@movexpk.com and mention your name, city, address, and tracking number. Please remember that movex is not responsible for the quality of delivered material as we are only responsible for the delivery of the products. We do not own or sell any items unless otherwise mentioned. Further, movex courier is not liable for the time duration it may take the shipper to contact the shipment recipient, so complaints related to delays in returns or exchanges will not be entertained by movex courier once the shipper’s info has been provided.

You can either visit our express center or call us at our helpline, 03 111 999 993

We will make up to 3 attempts to deliver a shipment. Our courier rider will leave a message indicating a delivery was attempted, and information as to where you should call for further information (such as the address of the location from where you can pick it up). Most of the time the shipment can then be picked up from the nearest movex office. If a shipment is not delivered due to a change in address, business closure, etc., the shipment will be returned to the sender/ consignor.

Don’t worry if you are not available. We can hand over your parcel to your family members, colleagues, or a neighbor and collect proof of delivery. If no one is available, our courier will leave a message and will make another attempt at your convenience.

The address can only be changed at the request of the shipper. Please notify us on csho@movexpk.com within 24 hours of booking your parcel.

Your detailed tracking response will list the following information:

Tracking number
Delivery status
The date on which the shipment was shipped or billed
Type of service used to ship the Shipment
Shipment’s weight & pieces

The title “Returned to Shipper” in the status means that the shipment was returned back to the shipper who booked the shipment. It could happen due to various reasons, e.g. refused to accept by the consignee, address not traceable or etc.

Yes! Our customer service agents are there to assist you between 9 am to 9 pm. Ring us at

 03 111 999 993.

The following items cannot be couriered via us: currency, jewelry, Bullion, antiques, liquor, stamps, precious metals & stones, works of art, fire arms, plants, drugs, explosives, animals, industrial carbons and diamonds, hazardous and combustible materials and all other materials restricted by International Air Transport Association, ICAO International Civil Aviation Organization, and any item whose distribution is regulated by law.

Shipment movement information is captured each time a tracking sticker is scanned. Common scans include the following information:

Origin
Destination
Date of Booking
Shipment Number
Shipment Weight & Pieces